Privacy Policy

PRIVACY POLICY

This Privacy Policy also describes how you use, disclose and protect your personal data, the options you have regarding your personal data, and how you can contact us to obtain information about it. For any questions regarding this Privacy Policy, but also any issues related to the processing of your Data and the exercise of your rights, you can contact the Data Protection Officer (DPO) of the Company at the Orpheus Office no. 41, Peristeri, Attica, or at the email address sales@adorntextile.gr.

1. What is personal data

The term “Personal Data” refers to information of individuals who identify or can identify themselves, such as name, postal address, e-mail address, contact telephone, etc. (hereinafter referred to as “Personal Data” or “Data”).

2. What is the Processing of Personal Data

It is any operation or series of operations performed with or without the use of automated means, in personal data or in personal data sets, such as the collection, registration, organization, structure, storage, adaptation or modification, retrieval, search for information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.

3. It is mandatory to provide your Data

The provision of the Data to the Company may be necessary to achieve the purposes set out in this Privacy Policy or be optional. The mandatory or optional nature of your Data assignment is indicated by an asterisk (*) next to the mandatory personal data. If you refuse to provide the information that is marked as mandatory on the Websites, it will be impossible to achieve the main purpose of collecting the specific Data, and it may, for example, make it impossible for the Company to fulfill the sales contract or provide the others services available on the Websites. The provision of additional Data to the Company, in addition to those that are marked as mandatory, is optional and does not have consequences for the main purposes of data collection, but their provision serves to optimize the quality of services provided.

4. What Data do we collect from you

We take care to collect only your absolutely necessary Data, which are appropriate and clear for the intended purpose. This Data includes the following:

• Data when creating a user account on the Website:

– Required: e-mail address *, password (login password) * Optional: name, surname, gender, date of birth, postal address, telephone number.

• Details of your transactions with us, either through our physical store or through our online store

– For example, we collect details about any complaints or comments you make, details about purchases you made, products added to or removed from your cart, wishlist, coupon redemptions, websites you visit and how and when you contact us.

• Footfall Data of our website or other websites you have browsed before.
• Information collected from the use of cookies in your browser.
• Payment information.
• Your reviews and product reviews.
• To provide the best possible website experience, we collect technical information about your internet connection and browser, as well as the country and phone code where your computer is located, the web pages that appear during your visit, and the ads on which ones you click and whatever search terms you enter.
• Your social media username, if you interact with us through these channels, to help us respond to your comments, questions or comments.
• Educational elements, such as studies, skills, knowledge of foreign languages, professional experience (only in cases where you apply for a job)

5. How we use your Data

• Product Orders: The Company processes your Data in order to fulfill its contractual relationship, to process product ordering, to provide customer service, to comply with legal obligations, to oppose, raise or enforce legal requirements. If we do not collect your Data when completing the order either from our physical stores or from our online store, we will not be able to process your order and comply with our legal obligations. Your Data may need to be transferred to third parties for the supply or delivery of the product or service you have ordered. In addition, we may retain your Data for a reasonable period of time in order to meet our contractual obligations, such as product returns, as required by law.
• Creating a User Account: The Company processes your Data in order to provide you with the account functions and to facilitate the conclusion of the purchase of products and / or services.
• Contact: The Company uses your Data to respond to your requests / inquiries, refund requests and / or complaints. The information you share with us, enables us to manage your requests and respond to you in the best possible way. We may also maintain a record of your inquiries / requests to us in order to better respond to any future communication. We do this based on our contractual obligations to you, our legal obligations but also our legitimate interests in order to provide you with the best possible service and to be able to improve our services based on your personal experience.
• Shipping Products: Sometimes, we will need to share your Data with a third party that provides a service (eg courier delivery).
• Sending a newsletter / offers: With your consent, we will use your personal data, preferences and transaction details to inform you via e-mail, internet, phone and / or social media about related products and services, including personalized / personalized offers, discounts, etc. Of course you have the option to revoke this consent at any time.
• Protect your account from fraud and other illegal activities: This includes using your Data to maintain, update and protect your account. We also monitor browsing activity with us to quickly identify and resolve any issues and protect the integrity of our website. All of the above are part of our legitimate interest. For example, we check your password when you log in and use automated IP address tracking to detect possible false logins from unexpected locations.
• Processing payments and preventing fraudulent transactions: We do this based on our legitimate business interests. This also helps protect our customers from fraud.
• To comply with our contractual or legal obligations to exchange data with law enforcement. For example, following a court decision to exchange data with judicial services.
• To send you communications required by law or necessary to inform you of changes in the services we provide. For example, updates on these privacy notices, product recall notices, and legally required information about your orders. These service messages will not contain promotional content and do not require prior consent when sent by email or text message (SMS). If we do not use your personal data for these purposes, we will not be able to comply with our legal obligations.

6. For what purpose do we process your Data?

We collect your Data for the purposes of the provided products of our Company and especially for:

a) the management of the sale of our products, e.g. your communication and information regarding the availability of products and the progress of your order, the execution of your order, the shipment of products, the management of your debts to the Company, the realization of returns and the provision of guarantees.

b) compliance with the obligations imposed by the current legislation e.g. tax legislation, e-commerce directive,

c) controlling, improving and adapting to your preferences and choices regarding our products and / or services;

d) the sending, by electronic or traditional means, of administrative, technological, organizational and / or commercial information for products and / or services of the Company.

e) our customer satisfaction research, the promotion of our products and / or services, the sending of newsletters for our products and / or services.

f) the evaluation of applications and CVs for the purpose of recruitment in our Company.

7. What is the legal basis for the processing of your Data by the Company?

• The data protection legislation defines various reasons why a Company may collect and process your personal data (contract terms)
• Your consent, where required (eg download of information material, promotions)
• The Company’s obligations arising from the law (eg tax legislation, e-commerce legislation, etc.)
• The legal interest of the Company (eg the history of purchases of many customers to identify market trends and therefore the Company’s goal of supplying and making available to the consumer products of increased demand)

8. Who are the recipients of your Data?

Access to your Data is the absolutely necessary staff of the Company, which is committed to maintaining confidentiality and our partner companies or third party service providers, who process your data as processors on our behalf and in accordance with our orders.

Data Disclosure by the Company

The Company shares your data with:

• Stores and / or commercial enterprises that cooperate with the Company for the sale of their products / services through its online store.
• Third party service providers that process personal data on behalf of the Company, for example (indicatively mentioned) for credit card processing and payments, transfers and deliveries, hosting, management and maintenance of our data, email distribution, research and analysis, promotion management brand and products, Google, Facebook, and management of certain services and items. When we use third party service providers we enter into agreements that oblige them to implement appropriate technical and organizational measures to protect your personal data.
• Other third parties, to the extent required for the following purposes: (i) compliance with a government request, court order or applicable law, (ii) preventing illegal uses of our Websites and Apps or violations of the Websites and Apps (iii) our protection against third party claims, and (iv) helping to prevent or investigate fraud (eg counterfeiting)
• To other third parties when you yourself have given your consent.

Notification from you

• When you use certain social media items on our Websites, you can create a public profile that includes information such as username, profile picture and city. You can also share content with your friends or the general public, including information about your interaction with the Company. We encourage you to use the tools we provide to manage your use of the Company’s social media in order to control the information you make available through the Company’s social media data.

9. How do we share your data where required:

• We provide only the information needed to perform their specific services.
• They may use your data only for the exact purposes set out in our contract with them.
• We work closely with them to ensure that your privacy is respected and protected at all times.
• If we stop using their services, any of the data you hold will be deleted or made anonymous.

10. How do we ensure that Editors respect your Data?

The Executors on our behalf have agreed and contractually contracted with the Company:

• keep confidential,
• not send your data to third parties without the permission of the Company,
• take appropriate security measures,
• comply with the legal framework for the protection of personal data and in particular Regulation 979/2016 / EU (otherwise known as GDPR).

11. International Data Transfer

The personal data that we collect (or process) in the context of our Websites and Apps will be stored in Greece. However, some of the recipients of the Data with whom the Company shares your Personal Data may be located in countries other than the one where your personal data was originally collected. Legislation in these countries may not provide the same level of data protection as the country that originally provided your Personal Data. However, when we transfer your personal data to recipients in other countries, including the US, we are committed to protecting your personal data as described in this privacy policy and in accordance with applicable law. We take steps to comply with applicable legal requirements for the transfer of personal data to recipients in countries outside the European Economic Area or Switzerland that do not provide an adequate level of protection. We use various measures to ensure that your personal data transferred to these countries enjoys adequate protection in accordance with data protection rules. These include signing the Contract Clauses, certifying that the recipient has adopted European binding rules or complying with the EU-US and Switzerland-US Privacy Shield.

12. How long do we keep your Data?

We retain your personal information for as long as necessary to fulfill the purposes set forth in this Privacy Policy (unless a longer retention period is required by applicable law). Generally this means that we will keep your personal data for as long as you have an account with our Company. Regarding your Personal Data related to product purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes). At the end of this retention period, the data will be deleted completely or anonymously, for example by aggregation with other data, so that they can be used in an unrecognizable way for statistical analysis and business planning. Some examples of customer data retention periods:

• Orders

When you place an order, we will retain the personal data you provided to us for five (5) years, so that we can comply with our legal and contractual obligations.

• Guarantees

If your order included a warranty, the relevant personal data will be retained until the end of the warranty period.

• Newsletter

Your statement of consent for sending a newsletter is kept for as long as a newsletter is sent to you by the Company and in any case not more than six (6) months from the cessation of sending it.

13. Is your Data safe?

We are committed to safeguarding your personal data. Recognizing the importance of the security of your personal data, we have taken all appropriate organizational and technical measures to secure and protect your Data from any form of accidental or improper processing. We use the most modern and advanced methods, to ensure maximum safety. The website www.adorntextile.gr uses the TLS protocol, for secure online commercial transactions. This encrypts all the data you provide so that it cannot be decrypted or changed while being transferred over the Internet. Additionally, the information used to identify you as an account user is two: the Password and the Personal Security Code (Password). Each time you enter your details, you are given access to your personal account. This process is achieved securely through encryption during their transfer to the Internet and the servers of the Company. By the same token, you are allowed to change your Personal Security Password as often as you wish. After entering the desired code, the new code is coded and stored in the Company’s systems. For this reason, you are the only one who knows your password and you are solely responsible for maintaining the confidentiality of the password by third parties. These measures shall be reviewed and amended as necessary.

14. What are your rights?

You have the right to access your personal data. This means that you have the right to be informed by us if we process your Data. If we process your Data you can ask to be informed about the purpose of processing, the type of your Data we hold, to whom we give it, how long we store it, if automated decisions are made, but also about your other rights, such as correction, deletion of data, restriction of processing and submission of a complaint to the Personal Data Protection Authority. You have the right to correct inaccurate personal data. If you find that there is an error in your Data you can ask us to correct it (eg name correction or change of address notification). You have the right to delete / forget. You can ask us to delete your data if it is no longer necessary for the above mentioned processing purposes or you wish to revoke your consent in case this is the only legal basis. You have the right to portability of your data. You can ask us to receive in readable form the Data you have provided or ask us to pass it on to another editor. You have the right to restrict processing. You can ask us to restrict the processing of your Data for as long as your processing objections are pending. You have the right to object and revoke the consent given to the processing of your data. You may object to the processing of your Data and we will stop the processing of your Data unless there are other compelling and legitimate reasons prevailing over your right. If you have given your consent to the collection, processing and use of your personal data, you may revoke your consent at any time with future effect. Choosing not to receive Marketing Communications. You can choose not to receive marketing communications of the Company by modifying your options in the user account (my profile) of our Websites. You can also choose not to receive marketing communications by changing the email and sms records by clicking the delete link or following the instructions included in the message. Alternatively you can contact us using the contact details in the “Questions and Comments” section below. In case we rely on our legitimate interest. In cases where we process your personal data based on our legitimate interest, you can ask us to stop for reasons related to your personal situation. We must then do so if we do not believe we have a legitimate compelling reason to continue processing your Personal Data.

15. How you can exercise your rights.

To exercise your rights you can submit a request to the Data Protection Officer at the postal address of the Company info@adorntextile.gr entitled “Exercise of Right” and we will make sure to examine it and answer you as soon as possible possible. Exceptionally:

• If you want to correct your Data in your user account, you can log in to it and make any corrections / changes without the need for a request.
• If you wish to withdraw your consent to send a newsletter (newsletter) you can do so by selecting the link “To delete from the” newsletter sending list “click here” located at the bottom of each newsletter.
• if you wish not to receive web push notifications from the Company you can disable the option from your browser setting.

Identity check To protect the confidentiality of your information, we will ask you to verify your identity before making any request under this Privacy Policy. If you have authorized a third party to submit a request on your behalf, we will ask them to prove that they have your permission to act for this purpose.

16. When do you receive a response to your request?

We respond to your requests free of charge without delay, and in any case within one (1) month from the time we receive your request. However, if your Request is complicated or there is a large number of your requests we will inform you within the month if we need to receive an extension of another (2) two months within which we will respond to you. If your requests are manifestly unfounded or excessive, in particular due to their recurring nature, the Company may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action, or refusing to follow up on the Request. .

17. The law applicable to the processing of your Data.

Applicable Law is the Greek Law, as formulated according to the General Regulation for the Protection of Personal Data 2016/679 / EU, and in general the current national and European legislative and regulatory context for the protection of personal data. The competent Courts for any disputes arising related to your Data are the Courts of Athens.

18. Where can you go if we violate the applicable law for the protection of your Personal Data?

You have the right to submit a complaint to the Personal Data Protection Authority (postal address 1-3 Kifissias, PC 115 23, Athens, tel. 210. 6475600, e-mail address contact@dpa.gr ), if you consider that the processing of your Personal Data violates the applicable national and regulatory framework law for the protection of personal data.

19. How will you be notified of any changes to this Policy?

We update this Privacy Policy whenever necessary. If there are significant changes to the Privacy Policy or the way we use your Personal Data, we will post this update on our website before the changes take effect and we will notify you in any appropriate way. We encourage you to read this Policy from time to time to know how your Data is protected. This privacy policy was last modified in April 2022.

20. Questions and Comments?

If you have any questions that are not covered, or any comments or concerns you may have about our Privacy Policy please contact our Data Protection Officer who will be happy to assist you:

• Email to the email address: sales@adorntextile.gr or
• Letter to the Data Protection Officer at Orpheus no. 41, Peristeri Attica, PC 12134, Greece.